e-Requests is fast and easy to use ...

1. Your Administrator defines the terminology you want to use.
   
   
2. Your Administrator defines users, groups and projects.
   
   
3. Users create Requests and assign them to groups for action.
   
   
4. As Requests are assigned to a group, members of the group are optionally alerted via email.
   
   
5. Requests displayed in a simple but comprehensive, expandable list - users click to view or action.
   
   
6. Users can add Events and route Requests to other groups as they are actioned.
   
   
7. Requests go through a lifecycle from New through to Closed - the steps between are customisable.
   
   
8. A full audit trail is retained for follow-up and reporting.
   
   

Review the Features.

Ideal for:

- Help-desk

- Software support

- Quality Management

- Customer Service

- Workflow processes