Capabilities of e-Requests include:

1. Use your own terminology
   This means you can name the attributes to suit your organisation. There are even a range of user defined attributes that you can choose to use, if desired.
   
   
2. Fully secure
   Each User requires loginid and password required for all access.
   
   
3. Configure it to your organisation
   You define Users, User Groups, Projects, Request Types, even the terminology used.
   
   
4. Permanent trail of events
   Everything that happens to a request is tracked and retained.
   
   
5. Group-based approach for teams
   Multiple users can share a group so that there is no dependence on individuals. Users can belong to groups either to participate or to supervise.
   
   
6. Private events
   Events and comments can be added such that they are only available to creator and recipient. Ideal for sensitive situations or where customers have access.
   
   
7. Email Alerting
   Each user optionally specifies alerting for each group they are a member of. Alert emails contain details of the recent Event and provide quick login to access the system.
   
   
8. Data Extract
   The Administration tool allows you to extract your request data for external analysis or reporting.
   
   
9. Simple and Effective
   The e-Requests main page provides simple, intuitive and powerful access to all features. This means that users require minimal (if any) training and e-Requests can easily be used by customer and remote users.
   

Ideal for:

- Help-desk

- Software support

- Quality Management

- Customer Service

- Workflow processes